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What types of travel insurance do you offer?
We offer a variety of travel insurance products, including trip cancellation, travel accident and sickness medical coverage, and long term travel health plans. Each product is designed to meet different travel needs and budgets, ensuring you have the right protection for your journey.
How do I file a claim with Cloud9?
To file a claim, you need to contact the insurance provider directly through their claims department. We recommend reviewing your policy documents for specific instructions and required documentation to ensure a smooth claims process.
What should I do if I have questions about my policy?
If you have questions about your policy, please contact the customer support number on your policy. They are available to assist you with any inquiries regarding your coverage, benefits, or claims process to ensure you have the information you need. You can also contact me with questions.
Can I change my policy after purchase?
Most policies comes with a 10-Day Free Look Period provided you have not already departed on Your Trip and You have not incurred any losses during that time. Free Look period is not available for residents of NY and WA. Indiana and Idaho offer a 30-Day Free Look Period. Refund of the premium after the free-look period is not available. To cancel coverage you must send a written notice to the plan administrator at [email protected] prior to the expiration of the free look period.
What happens if I miss my trip due to unforeseen circumstances?
If you miss your trip due to covered reasons, you may be eligible for trip cancellation benefits under your policy. Covered reasons are listed in your policy documents. You would need to start a claim with the benefit administrator listed on your policy.